Refund policy

Return Policy

Return Address:

Little Tribe, Custom Graphic Apparel
ATTN: Returns
P.O. Box 120 Good Hope, IL 61438

Spirit items are all FINAL SALE and cannot be returned to our warehouse unless approved within 3 days of receiving for only the reasons listed below: 

• Defective item
• Wrong order

Do I need to include anything when I return an item?

When making a return, please include the original invoice (sent via Email), or the original store receipt and any notes (written or via Email) as to why it is being returned.

Returns

Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

In-Store and/or Online Merchandise may be returned for EVEN EXCHANGE or STORE CREDIT only within 3 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

Please allow 7-10 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your store credit.

If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.

If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email andreacasey1979@gmail.com before placing your order.

If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 10 days. After 10 days, the items will be donated to charity.

 

Defects or Problems With Your Order?

If you have received an item with any problems or defects, please contact us within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

Damages caused by customer will not be accepted. Please use care when opening your packages.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.